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Monitoring Camera (Streaming not working)

Monitoring Camera (Streaming not working)

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Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 21 of 30
(11,313 Views)

Now in month 7 of this problem. I'm not calling it an "Issue" anymore because it has gone way past that point. This is really criminal that this problem can not be addressed and fixed. I have called support many, many times over the last 7 months and I know that their hands are tied. They are just there to trouble-shoot customer issues like adding devices and such. These programming problems are passed up the food chain where, apparently, Verizon has decided to not support the product anymore.

Copper Contributor techmasterflash
Copper Contributor
Posts: 45
Registered: ‎11-05-2009
Message 22 of 30
(11,309 Views)

Yeah, the work around they give you of lowering the security down on Java is a terrible workaround.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 23 of 30
(11,302 Views)

And I wonder if Verizon is aware that by advising people to do that, they are making themsevles liable for any damages caused by the fact that the security settings were disabled.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 24 of 30
(11,253 Views)

Well, another update to Java and Verizon still hasn't fixed the Live Streaming issue. I was contacted by second level support a little ove a week ago and was told that they are working on fixing the problem. They offered me a "work-around" until the issue is resolved but I told them I don't want to have to fix something twice.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 25 of 30
(11,211 Views)

Now in month 8 of this problem. I had a call a two weeks ago from a "second level" support group who said they are working on the problem and a temporary fix is to add "https://www22.verizon.com" to the "Exception Site List" in Java. I did this but because VHM&C web access is down (SEE: http://forums.verizon.com/t5/Home-Monitoring-and-Control/Web-Access-to-VHM-amp-C-Down-Since-Aug-2nd/... for details), I cannot verify that this temporary fix works. But given Verizons track record, I betting it doesn't.

 

Verizon, if you want to drop the system then do so, but just give us the Username and Passwords for the cameras so we can take out business elsewhere.

Copper Contributor techmasterflash
Copper Contributor
Posts: 45
Registered: ‎11-05-2009
Message 26 of 30
(11,199 Views)

I had added this exception before, 

https://www22.verizon.com/homecontrol/Members/MonitorHomepage.aspx#monitoring

 

Didn't work.

 

 

Added :https://www22.verizon.com

 

 

Streaming is working in Safari on a OSX 10.9.4 with Java Security on Very High

 

DB

 

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 27 of 30
(11,194 Views)

Well the VHM&C web access is working again (SEE: http://forums.verizon.com/t5/Home-Monitoring-and-C​ontrol/Web-Access-to-VHM-amp-C-Down-Since-Aug-2nd... for details). I just tested using the Java exception and it is working on my XP computer (kind of) which has its Java fully updated. I will test it on the other systems shortly. The "kind of" is the Pan & Tilt camera which has its video jumping around when I try to pan & tilt.

 

I'm still waiting for a call from the next person up the line from Sam and Isaiah at VHM&C Tech support. WE WANT THOSE CAMERA CODES! Verizon has shown that they could care less about the customers of this product by taking eight months (and counting) to address the Streaming Video issue and almost two weeks to fix the web browser issue. Let us go so you can fully close the devision and we can all move on.

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

WE WANT THOSE CAMERA CODES!

 

Contributor flear
Contributor
Posts: 1
Registered: ‎09-09-2014
Message 28 of 30
(11,093 Views)

Have they tried the "Purchase the upgraded help plan." on you yet? I was told since the add on (which was incorrect) didn't work, I would then have to  purchase additional assistance to resolve the "Java" and "Browser" issue. Of course having invested in the cameras and monthly plan, I refused. I was able to get a credit on my account for the last complaint I made by telephone regarding this very issue months ago - great advice I found on this blog - I agree everyone should do it. However, I learned that you can live stream by following the guidance of the folks in this forum - thank you so much. This is what happens when a company becomes too big for their clients and thinks they are invinsible. I agree - since this phase of home monitoring has ended for them, give us the codes to OUR equipment and let us move on...

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 29 of 30
(11,077 Views)

Did not know there was an "Upgrade Help Plan". I wouldn't buy it if it were offered. Not that Tech Support doesn't know their stuff, they do! I really have never had any problems getting the help I needed from Tech Support. It's Verizon I have issues with.

 

Remember, an issue like the Live Streaming not working is not really under Tech Supports control. If they can fix/help with a user issue like adding devices and such, they do. An issue like Live Streaming has to go to the back room guys to fix since it is a system wide problem.

 

As far as a credit for all the time that Live Streaming was not working, ask for seven (7) months. It stopped working in the brgining of January and wasn't fixed until August (it really isn't even fixed yet, they just have a work-around). I asked for an got, after {word filter avoidance}, seven (7) months credit. But I was also on the phone with them every two week so I think they are finally glad to get me off their backs.

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 30 of 30
(10,564 Views)

for an idea on how you can view the camera's streaming video in your browser, see this thread

 

http://forums.verizon.com/t5/Home-Monitoring-and-Control/Indoor-camera-still-has-useful-life/td-p/79...

 

also, any discussion concerning that  thread should be posted in that thread, i believe...thx, good luck

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