Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

No Serrvice for 2 weeks

Reply
VBMAPPER
Contributor
Contributor
Posts: 2
Registered: ‎11-02-2012

No Serrvice for 2 weeks

Message 1 of 3
(1,238 Views)

I was previously a moderately happy customer, but I believe that has ended. I have 2 thermostats, a door lock, 2

wall switches, 2 cameras, and multiple dimmers and switches connected. 2 weeks ago, while I was out

of town, I lost remote access to the Home Monitoring System. Unfortunately, my heating system was set to OFF as a default, but luckily no pipes had frozen yet when I got home.  Verizon informed me that my account was accidently deleted, but they couldn't figure out why. The sent me another "Welcome Kit" and said I had to hook everything up again.

 

Well, I have been trying to connect the Gateway device for over a week now, and it will not work. Each tech is very polite,

but can't rectify the problem either, electing to submit trouble ticket after trouble ticket. Last night, "Andre" got tired of

trying to help me and hung up, saying he would call me back in 10 minutes. NEVER HAPPENED. Anyway, I realize that

I was wasting my time because when I asked him if he was monitoring what was going on while I was trying to connect, He said "his system was down". Apparently, he was just reading the "HOW TO "manual. I''ve been doing that for the past week.

 

I was well aware that the Home Monitoring System had a few bugs when I purchased it, but I jumped in and spent many hours wiring the 2 thermostats and drilling a hole in the fron door for the deadbolt.  SHAME ON ME!!!

 

 

2 REPLIES 2
twkennedy
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎06-07-2012

I hRe: No Serrvice for 2 weeks

Message 2 of 3
(1,196 Views)

I hear you and feel your pain brother... it  very unstable and un reliable..... just frustrating.    Cool in concep.. fails miserably in exectuion...

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: No Serrvice for 2 weeks

Message 3 of 3
(1,119 Views)

VBMAPPER,

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title