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No viewable recordings for two days now......

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msligon
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎03-16-2012

Re: No viewable recordings for two days now......

Message 11 of 24
(1,685 Views)

Well I have made two calls - again.... to tech support since Friday and they said there is a known problem and they are sorry.  Well, I suggest that Verizon keep an outage meter - to correctly adjust our monthly bills to reflect this ongoing problem.  I have had 5 cameras for a year now, and I would love to see the call in notes on my account.  This outage has been since Friday for me.  Not acceptable for me. 

 

I also suggested to the customer support that we receive text messages when there is a "known" problem or outage so we just don't assume that it is our gateway that has gone off-line. 

msligon
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎03-16-2012

Re: No viewable recordings for two days now......

Message 12 of 24
(1,685 Views)

From my experience, when there is an outage - we NEVER seem to be able to recover the recordings that were "lost".  A major problem with me.

 

 

twkennedy
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎06-07-2012

Re: No viewable recordings for two days now......

Message 13 of 24
(1,669 Views)

Ya.. me too.. this happened the other day as well.. for several days.  If I didnt have so much money invested in the equipment I would throw it all in the garbage.  This system requires to much or my time to either trouble shoot on my own or sit on the line with tech support..

AWFUL

boblat
Contributor
Contributor
Posts: 2
Registered: ‎01-07-2013

Re: No viewable recordings for two days now......

Message 14 of 24
(1,662 Views)

In New Jersey and have been having the same problem since they upgraded thier website. All I get from tech support is, yea, we know we have a problem. Now I am getting my recordings two days late and with the wrong recording times. I wonder is anyone from Verizon even cares about our post. It sure dosent seem like it.

cxr1997
Contributor
Contributor
Posts: 1
Registered: ‎01-07-2013

Re: No viewable recordings for two days now......

Message 15 of 24
(1,658 Views)

I'm asking for a refund. There was an outage mid December and now again in January. It doesn't look like there is a permanent fix.

vdubbin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-16-2012

Re: No viewable recordings for two days now......

Message 16 of 24
(1,655 Views)
I emailed them and have not received a response its been 2 days. I refuse to pay for a month of service when its been out for over 2 weeks in the past 2 months
twkennedy
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎06-07-2012

eyRe: No viewable recordings for two days now......

Message 17 of 24
(1,644 Views)

seems to me they really dont care... just as long as we keep paying... i am very very close to taking the loss and throwing it al in the trash.... tired of hearing they have a problem.. .. if this was where i worked heads would be rolling..

 

twntzl
Contributor
Contributor
Posts: 1
Registered: ‎01-08-2013

Re: No viewable recordings for two days now......

Message 18 of 24
(1,593 Views)

Im in MA. and have no viewable recordings either!  I get alerts saying camera has been triggered but no  recordings are there. I disconnected a camera and moved it & Thought I had messed something up when I reconnected. But it  just so happens this outage happened in that time frame. I have been going crazy trying to figure out what I did & it was a verizon issue all along aggghhh!

 

vdubbin
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎12-16-2012

Re: No viewable recordings for two days now......

Message 19 of 24
(1,576 Views)
UPDATE!! Service is scheduled to be restored by 1-11-12 at midnight. Completely ridiculous!!!
BrooklynGuy
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎07-07-2012

Re: No viewable recordings for two days now......

Message 20 of 24
(1,502 Views)

I have the same issue, I just set up my service adn thought I did it wrong, but after seeing this I am not so sure.

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