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Server busy, and Primary USER ID

Server busy, and Primary USER ID

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Contributor SHLam
Contributor
Posts: 1
Registered: ‎06-26-2012
Message 1 of 6
(1,012 Views)

Hi:

I keep getting the SERVER BUSY response. And often, it told me that I need to enter with  my PRIMARY USER ID.

More often than not, I am unable to view my video recordings---that the SERVER IS BUSY.

Can someone in Verizon tell us that they are working on this problem?
S Lam

 

5 REPLIES 5
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Moderator Moderator
Moderator
Posts: 2,092
Registered: ‎03-10-2011
Message 2 of 6
(1,007 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎11-18-2011
Message 3 of 6
(997 Views)

This is a common problem that has been going on for months. The server busy problem at least. Some days it records and you can view, some days you get server busy and it has not recorded, let alone being able to view what has been recorded.  Has been frustrating us for a very long time.

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Contributor ConradGuy
Contributor
Posts: 3
Registered: ‎07-16-2012
Message 4 of 6
(957 Views)

@bobh002 wrote:

This is a common problem that has been going on for months. The server busy problem at least. Some days it records and you can view, some days you get server busy and it has not recorded, let alone being able to view what has been recorded.  Has been frustrating us for a very long time.



Yep, I get about 40-50% functionality.  I'd hate to think of what would happen if I actually needed a recording. 

 

Lately it's getting worse though.  No matter what I try to do, I get the same response:

 

Warning
We're sorry. The server is temporarily busy. Please try again later.
Copper Contributor g8tor
Copper Contributor
Posts: 6
Registered: ‎11-11-2011
Message 5 of 6
(901 Views)

I have been having the same issues for months now, also unable to view recordings. Recordings not in sync with what is reported when you  use the iPhone or iPad app. I was on vacation for 3 weeks and could not see any of the ativity. I reported it to verizon, but as usual got an email that they would look at the problem asked for my account information and that was the end of it. I am home now and can see some of the captured video from my windows desktop but still not the app. The app recordings are from weeks ago. Can't say that this system doesn't provide a sense of security. Time to really consider a reliable solution.

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Copper Contributor Conrad99
Copper Contributor
Posts: 20
Registered: ‎07-29-2012
Message 6 of 6
(890 Views)

The Home Monitoring and Control service is essentially non-functional.

 

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