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Used equipment. how to re-activated it.

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deadlysinz
Contributor
Contributor
Posts: 1
Registered: ‎03-29-2012

Used equipment. how to re-activated it.

Message 1 of 5
(1,286 Views)

Ok, So I had the service in my girlfriend's house and now she moved in with me and she disconnected her service. now i try calling verizon to just activate the service only but they are telling me that I need to repay for it. I advice the rep that i don't want to cause i have it. But he advice there is no way around it.

4 REPLIES 4
Fourts
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 2
Registered: ‎02-17-2012

Re: Used equipment. how to re-activated it.

Message 2 of 5
(1,265 Views)

The Home Monitoring & Control service, particularly the Gateway Device, is specific to the disconnected account.  To activate the service on a different account at a different home, the customer will have to use his account to purchase another starter kit (Home Monitoring Kit is $69.99, which is billed in three equal monthly installments when added to the customer’s Verizon bill; the kit includes a new Gateway Device, an Indoor Camera, and an Indoor Light Module).  After the service is established on the new account, the accessory equipment from the previous (cancelled) account (Camera; Light Module; etc.) will work with the newly installed Gateway Device.

 

TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

Re: Used equipment. how to re-activated it.

Message 3 of 5
(1,219 Views)

I would like to cancel my service but it's outside of 30 days - what can I do with the Starter Kit?

ornahp
Moderator Moderator
Moderator
Posts: 2,281
Registered: ‎03-10-2011

Re: Used equipment. how to re-activated it.

Message 4 of 5
(1,213 Views)

TommyRox,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

 

 


@TommyRox wrote:

I would like to cancel my service but it's outside of 30 days - what can I do with the Starter Kit?




TommyRox
Nickel Contributor
Nickel Contributor
Posts: 30
Registered: ‎02-15-2009

Re: Used equipment. how to re-activated it.

Message 5 of 5
(1,209 Views)

Thanks - I will contact CSSC

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