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Videos Not Recording Events

Videos Not Recording Events

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Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 1 of 23
(9,346 Views)

This started three weeks or so ago. One of my cameras is set to rececord everyday at 11:24am. The event occurs as I get a text message telling me that is happened and the logs show that the camera was activated and that it started/stopped, but no recording is stored for later viewing. This happens once or twice a week. Today I noticed the same thing happening on another camera. I triggered it via the motion dection and the logs show that the event occured and the start/end of recording, but no video was saved.

 

Now what did you do Verizon to mess up the system?

22 REPLIES 22
Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 2 of 23
(9,294 Views)

any help with this yet?

 

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 3 of 23
(9,274 Views)

They want me to wire one up directly to the router instead of going wireless. Which is horse hocky because this is happening to all my cameras and start at the same time that Verizion "fixed" the dely time in accessing the videos.

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 4 of 23
(9,267 Views)

can you view the videofeed through your fiostv menu at 11:23 & 11:24? should be able to as the vid feeds for tv and hm&c site are separate.....just thinking if you cannot, then maybe some rf interference is new to your camera's vicinity, like a baby room monitor or older cordless phone?   my fiostv menu doesn't have hm&c option anymore....if that is same for you, can you view the live feed from the cam thru hm&c website yet? i wonder if it would show you the message at 11:24 that "feed can't be shown as recording is occuring now"...

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 5 of 23
(9,258 Views)

I don't have FiOS TV, I just use the "Watch Here" option on my iPad and the FiOS app.

 

No interferance, no equipment has changed causing this issue at my end. I've rebooted everything, several times, but that doesn't fix this issue.

 

I can view any of my cameras live without any difficulty.

 

1. An event occurs (motion detection)

2. The camera is activated (The log shows this)

3. After 30 seconds the camera deactivates (Again, the log shows this)

4. No video is recorded/saved.

 

I will sometimes manually trigger an event several times before it records/saves the video. Other times it works on the the first try.

 

This, again, is clearly at Verizons end but as usual, Verizon will make the customer jump through hoops before they even think of looking into the issue at their end.

 

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 6 of 23
(9,245 Views)

have you  double-checked the power to the camera sir? and the light is on?  JUST KIDDING! JUST KIDDING! i too hate it when tech support makes me jump through mostly ridiculous hoops that are clearly unrelated to prob at hand, esp when they end up not helping and the next guy they transfer me to has me do same stuff again, i wanna slap 'em silly

 

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 7 of 23
(9,230 Views)

You had me there. My blood pressure spiked for a second or two.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 8 of 23
(9,148 Views)

Still no answer from Verizon on this issue. I put a call into support several weeks ago and even have a ticket number but no call back and issue remains.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 9 of 23
(9,068 Views)

Called mid-last week and was told that they would have to check with next level support. Still have not received an answer.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 10 of 23
(9,028 Views)

Talked with Sam today at tech support and was told I get a call back on Friday with a status on this issue.

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