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Videos Not Recording Events

Videos Not Recording Events

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Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 11 of 23
(8,359 Views)

Ugh! Sorry to hear that they've given you the "We'll call you" treatment and that you are still dealing with this....now I think my only camera is doing the same thing, prob always has, just never noticed before.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 12 of 23
(8,349 Views)

It's not your camera but your system or rather their system not storing the recording. I have a camera which records at the same time everyday. The logs show that it starts and stops recording when scheduled but not recording is saved. I manually trigger the camera to record and somethime it takes 2 or three tries but it will finally save the recording. This is happening on ALL my camera, all nine of them. I have rebboted the system, hardwired cameras and reinstalled camera, I've even tried my backup cameras and it still happens to ALL of them.

 

So don't let them give you the "it's your system, not ours causing the problem" line. The problem is at Verizon's end.

 

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 13 of 23
(8,340 Views)

thanks! i'm checking my logs next....

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 14 of 23
(8,322 Views)

WOW !!! with my mode set to record when motion is detected on indoor camera, and notifications set to email me when recording stops, i'd say only 1 out of 3 notifications actually results in a recording showing in my "camera recordings" ....that is just pathetic......pathetic too that i just now realized it, i bet every other user has same issue but since the activity  page is different than the recordings page, they never even realize it is happening...thanks again shaenn!       any luck with yours yet?

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 15 of 23
(8,320 Views)

just triggered by "run now" button, activity log shows start and stop of recording at 10:55am .....still no recording showing, have exited and re entered, refreshed, closed browser and  did it all again, no recording, so sad is verizon ! talk like yoda i do.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 16 of 23
(8,297 Views)

We are not in month 4 of this issue and still no resolution. First level tech support has told me that the issue has been reported to second level support but they have not responded to their recent queries. I guess I'll have to call my Uncle Charlie again to light a fire under Verizon's you know what.

 

It really gets me that Verizon treats us like forgotten children. Yet they still collect their service fee every month.

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 17 of 23
(8,273 Views)

Still not working properly.

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 18 of 23
(8,260 Views)

ok, almost half, not 1 out of 3

Bronze Contributor II
Bronze Contributor II
Posts: 334
Registered: ‎04-24-2014
Message 19 of 23
(8,255 Views)

i did talk to hm&c tech support by phone about missing recordings and we went through the process of triggering a few by motion activation and by manually clicking the button on the "modes" tab on PC (a few times each way), and all of them sent out notifications that recording had finished but half of them never made it to the "recordings" tab (no surprise there) and my issue was immediately escalated to "tier 3" support, lol, we'll see how that turns out soon i hope

Bronze Contributor II
Bronze Contributor II
Posts: 214
Registered: ‎03-11-2013
Message 20 of 23
(8,247 Views)

OK, so here's a new twist.

 

An automatic recording which is done everyday at 11:24am (note the AM), was recorded this morning with the first 3 seconds being from a recording from the same camera list night. So it goes from pitch black to daylight after three seconds (note pitch black meaning night time not total black screen).

 

 

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