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Web Access to VHM&C Down Since Aug 2nd

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shaenn
Silver Contributor I
Silver Contributor I
Posts: 214
Registered: ‎03-11-2013

Web Access to VHM&C Down Since Aug 2nd

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Check in if you too have been unable to access VHM&C using your web browser. Since Aug 2 (which is of course a Saturday and Support was closed), I have not been able to access my VHM&C page from my web browser. I keep gettinig a message:

 

We're sorry, you must use your account’s Primary User ID to access Verizon Home Monitoring and Control.
 
Well, I only have one username and password on my account, so I would assume that is my PRIMARY USER ID. I have called support many times in the last week but keep getting the same answer, "It is being worked on".
 
Well, if it is being worked on with the same speed as the issue of Live Streaming no working, then we are all in trouble. That has been down since the begining of January.
 
So, once again I put my plea out to the powers that be at Verizon. If you want to drop the system then do so, but just give us the Username and Passwords for the cameras so we can take out business elsewhere.
 
 
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shaenn
Silver Contributor I
Silver Contributor I
Posts: 214
Registered: ‎03-11-2013

Re: Web Access to VHM&C Down Since Aug 2nd

Message 2 of 4
(8,837 Views)

Only took a week and 1/2 for this issue to get fixed. You're getting better Verizon.

 

I spoke with a gentleman from Verizon late yesterday and asked about getting the info for accessing the cameras. He said that under no circumstances would Verizon release the information.

 

So, I guess we are all "attached to another object by an inclined plane, wrapped helically around an axis".

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shaenn
Silver Contributor I
Silver Contributor I
Posts: 214
Registered: ‎03-11-2013

Re: Web Access to VHM&C Down Since Aug 2nd

Message 2 of 4
(8,838 Views)

Only took a week and 1/2 for this issue to get fixed. You're getting better Verizon.

 

I spoke with a gentleman from Verizon late yesterday and asked about getting the info for accessing the cameras. He said that under no circumstances would Verizon release the information.

 

So, I guess we are all "attached to another object by an inclined plane, wrapped helically around an axis".

View solution in original post

the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: Web Access to VHM&C Down Since Aug 2nd

Message 3 of 4
(8,667 Views)

screwed?

shaenn
Silver Contributor I
Silver Contributor I
Posts: 214
Registered: ‎03-11-2013

Re: Web Access to VHM&C Down Since Aug 2nd

Message 4 of 4
(8,664 Views)

 

CORRECT!

 

 

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