Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

fios tv menu and no "home monitoring & control" app anymore!

SOLVED
Reply
the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

fios tv menu and no "home monitoring & control" app anymore!

Message 1 of 4
(8,341 Views)
i used to be able to view my hm&c devices, like my live camera feed, on my tv thru the fios tv menu.....i pay 9.99 per month for this super lo-resolution, slow, and no-audio-enabled-although-the-camera-can-handle-it so-called "security camera", and now one of its few atttractions has disappeared without notice......this angers me.....does anyone out there know how i can fix verizon's latest menu update to restore that menu item now?
1 ACCEPTED SOLUTION

Accepted Solutions
the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: fios tv menu and no "home monitoring & control" app anymore!

Message 4 of 4
(8,253 Views)

OK! HM&C IS NOW A WIDGET ON MY FIOSTV MENU! YAY!! HOW ? You want the solution?  ok....here's how it worked for me......call 1800verizon, eventually get to hm&c tech support, he transferred me to fiostv support after explaining that previous update to onscreen menu left the hm&c part "missing", and that the fiostv tech could "push" an update  to my stb's that would restore it. actually got transferred right away, no disconnection or horrible wait times, and the tech explained that he could "roll back" the version of stb firmware to prev one .well he did reset all stb's with a version of onscreen menu that has HM&C available as a widget now instead of simple menu choice (it was a simple menu choice before, right? lol)  The next day, a newer stb update replaced his "rolled back" version, but the HM&C widget was still available , i did have to add it to "my widgets" again though. but YAY!  thanks verizon, and a cynical extra thanks for letting me know that you were gonna remove the hm&c from my fiostv menu, you know, like you notify me when a channel lineup is changing or there is a service interruption  , etc....through the on screen messages, or as a blurb in my phonebill or in an email or SOMETHING! (you didn't) and the way you rushed to tell me how to restore it (you didn't, i had to ask), unsurpassed! im so underwhelmed! but thats why we pay the bigbucks i guess

View solution in original post

3 REPLIES 3
gs0b
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,827
Registered: ‎12-02-2012

Re: fios tv menu and no "home monitoring & control" app anymore!

Message 2 of 4
(8,330 Views)

Have you asked Verizon?

 

From what I've observed, it appears that Verizon hasn't been pushing HM&C for quite some time.

 

Good Luck.

 

the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: fios tv menu and no "home monitoring & control" app anymore!

Message 3 of 4
(8,320 Views)

thx for your reply...no i haven't asked them yet, i guess i will call 1-800-verizon in the morning and see what i can find out....the link to hmc is missing from myverizon page now too, but they are happily billing me every month for  hmc ....no real surprise there...thx....anyone else with hmc out there still able to view video feed from camera on their fios tv?? shaenn? anyone? lol

the_madscanner
Silver Contributor II
Silver Contributor II
Posts: 334
Registered: ‎04-24-2014

Re: fios tv menu and no "home monitoring & control" app anymore!

Message 4 of 4
(8,254 Views)

OK! HM&C IS NOW A WIDGET ON MY FIOSTV MENU! YAY!! HOW ? You want the solution?  ok....here's how it worked for me......call 1800verizon, eventually get to hm&c tech support, he transferred me to fiostv support after explaining that previous update to onscreen menu left the hm&c part "missing", and that the fiostv tech could "push" an update  to my stb's that would restore it. actually got transferred right away, no disconnection or horrible wait times, and the tech explained that he could "roll back" the version of stb firmware to prev one .well he did reset all stb's with a version of onscreen menu that has HM&C available as a widget now instead of simple menu choice (it was a simple menu choice before, right? lol)  The next day, a newer stb update replaced his "rolled back" version, but the HM&C widget was still available , i did have to add it to "my widgets" again though. but YAY!  thanks verizon, and a cynical extra thanks for letting me know that you were gonna remove the hm&c from my fiostv menu, you know, like you notify me when a channel lineup is changing or there is a service interruption  , etc....through the on screen messages, or as a blurb in my phonebill or in an email or SOMETHING! (you didn't) and the way you rushed to tell me how to restore it (you didn't, i had to ask), unsurpassed! im so underwhelmed! but thats why we pay the bigbucks i guess

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.