08-15-2011 08:33 AM
Well, went from cable because I was only getting an upload and download speed of 19 Mbps and was promised close to 50/50 if I went to Fios. Decided to go for it and installation took a full day.
During set up we found I could only connect my iMac 27" Silver desktop via Airport or wireless. For some reason even though my preferences on the mac was showing that I was connected both wireless and ethernet, if I select the ethernet option it doesn't work at all. Bad part is that wireless connection is about the same I was getting on cable or 19-20 Mbps up and down.
The service tech came out and told me he wasn't a mac guy, but plugged his PC laptop into the router and he was getting 49 mbps. I have a PC also on my network and it is working fine and much faster then the mac.
I have spent many hours trying to understand why I am having this issue. Tech guys told me he isn't a Mac guy and it has to be a Mac problem not a router or Fios problem. This is always the excuse when companies have no clue what to do.
So now that Verizon is on strike I can't get any support at all. I have a 30 day guarantee and may want to cancel and uninstall Fios and go back to cable where the tech support is excellent and the only issue I had was the internet speed.
There is no reason to have Fios if I am getting less service for the same money. Frankly, I have taken videos showing how slow it is. On many sites or times of the day, it won't connect to a URL at all and it will begin, then hang up and I have to keep trying to reload the url until I can get it to go. This is totally unacceptable and frustrating.
Does anyone have any real answers to this problem? I see others on a Mac also have this same problem. Some blame the router, others blame the settings...I am lost and use my computer for business and need reliable service.
I can't even get anyone on the phone at Verizon to either extend the 30 day guarantee until we resolve this problem or cancel the service and reinstall cable.
08-17-2011 09:32 AM
The Mac should be plug and play with the Ethernet connection, and you shouldn't need to play with anything at all. Does the ActionTec's Ethernet lights indicate a link when you connect your Mac to the router? Does the Mac's NIC (if it has lights on it) indicate a connection? Does the Mac indicate that it has a valid IP address while it is connected to the router using only Ethernet? What version of OS X are you running?
03-18-2013 10:27 AM
I am having the same issue.
Imac 27 - 10.6.8
Router lights indicate a link (green) when ethernet connected
Network settings Using DHCP does not show an IP Address 0.0.0.0
Subnet Mask: blank
DNS Server: blank
03-13-2014 12:22 PM - edited 03-13-2014 12:29 PM
same issue here. I thought id just disable airport and plug in the ethernet cable and it would work. not so.
was saying the cable is unplugged. which its not.
03-13-2014 12:35 PM - edited 03-13-2014 12:37 PM
now its working. I plugged the cable in first... then turned off airport wireless. seems to work fine now. weird. lol
I'm using mac osx 10.6.8. try plugging the cable in first and waiting a few minutes before turning airport off. that is what I did and its working now