×

Switch Account

Identify my ONT in an Apt Building with 2 FIOS users

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎02-08-2013

Identify my ONT in an Apt Building with 2 FIOS users

Message 1 of 3
(4,607 Views)

Hi,

 

I would like to be able to identify my ONT. I have access to the basement of my apartment building but there are 2 separate boxes as my neighbors below me also use FIOS.

 

I'm looking to install a UPS so I have more time with internet access in case the power goes out, and I'd rather not backup the other unit or figure out which unit is my by trial and error. Is there any way to figure this out by serial number?

2 REPLIES 2
Highlighted
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎06-18-2012

Re: Identify my ONT in an Apt Building with 2 FIOS users

Message 2 of 3
(4,585 Views)

plug a phone into the test port of each ont, and Call 804-222-1111. It will answer and provide you your Caller ID number.    

 

Highlighted
Silver Contributor I
Silver Contributor I
Posts: 227
Registered: ‎12-02-2012

Re: Identify my ONT in an Apt Building with 2 FIOS users

Message 3 of 3
(4,555 Views)

@JinzoBlazer wrote:

Hi,

 

I would like to be able to identify my ONT. I have access to the basement of my apartment building but there are 2 separate boxes as my neighbors below me also use FIOS.

 

I'm looking to install a UPS so I have more time with internet access in case the power goes out, and I'd rather not backup the other unit or figure out which unit is my by trial and error. Is there any way to figure this out by serial number?


 

Hello,

 

If you contact Verizon's Technical Support department, the technical representative can provide the serial number of your ONT to determine which ONT in the basement belongs to you.

Also, let Technical Support know of what you're intending to do -- attaching a UPS to the ONT -- so that you can be given some additional guidance on the set-up.  

 

You can reach Verizon's Technical Support at this number: 1-888-553-1555.

 

Also, please see the following threads for added insights on using a UPS vs generator vs alternative power supply for the ONT:

 

http://www.dslreports.com/forum/r25766751-Detailed-questions-about-battery-backup-for-ONT

http://forums.verizon.com/t5/FiOS-Issues/Battery-back-up-usage-during-a-power-outage/td-p/496351  -- read entire thread (3 pages)

http://www.dslreports.com/forum/r24029966-Need-an-uninterruptible-power-supply

http://www.dslreports.com/forum/r27682242-Alternative-power-supply-for-ONT 

http://www.dslreports.com/forum/r27673104-How-to-select-a-UPS-

 

Hope this helps!

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.