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Windows Remote Assistance Easy Connect

Windows Remote Assistance Easy Connect

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Contributor ICanHearYouNow
Contributor
Posts: 2
Registered: ‎06-17-2009
Message 1 of 3
(2,040 Views)

Hi,

 

I'm trying to help troubleshoot a family member's computer using Windows Remote Assistance and it seems I'm the one that needs help.  Smiley Surprised

 

Both PCs are running Windows 7 Professional.  I've made outbound Remote Assistance connections before on my computer so I know my computer is set up correctly, but this is my first time doing so behind a FiOS router and now I'm unable to make a connection.  Remote Assistance "Easy Connect" is not working on my end and neither is the other file sharing method to establish a connection.

 

Following the Windows Help and Support, I ran the Internet Connectivity Evaluation Tool (requires Internet Explorer), http://www.microsoft.com/windows/using/tools/igd/default.mspx, and it displayed errors with NAT and uPnP.  I'm at a loss at how to enable Windows Remote Assistance.  I know of other options like www.logmein.com but I would like this to work for the ease of use and future assistance I need to provide to other people.

 

Is Easy Connect available for anyone else?  Any ideas?  Has anyone gotten Windows Remote Assistance to work behind a FiOS router?

 

Thanks in advance,
Steve

2 REPLIES 2
Silver Contributor IV
Silver Contributor IV
Posts: 1,778
Registered: ‎05-14-2009
Message 2 of 3
(2,025 Views)

Im not familiar with that product but I can tell you that I use 

 

www.logmein.com very successfully.  I have even had folks that no nothing about computers run and enable this so i can help fix their PCs.  Its free for this too.

 

Jim

 

MVP Smith6612 MVP
MVP
Posts: 7,348
Registered: ‎12-15-2010
Message 3 of 3
(2,020 Views)

UPnP may be disabled on the FiOS router, which is what could be preventing the use of Remote Assistance. LogMeIn will work, in addition to TeamViewer ( http://www.teamviewer.com ) which basically works the same way as Logmein.

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