I'm trying to help troubleshoot a family member's computer using Windows Remote Assistance and it seems I'm the one that needs help.
Both PCs are running Windows 7 Professional. I've made outbound Remote Assistance connections before on my computer so I know my computer is set up correctly, but this is my first time doing so behind a FiOS router and now I'm unable to make a connection. Remote Assistance "Easy Connect" is not working on my end and neither is the other file sharing method to establish a connection.
Following the Windows Help and Support, I ran the Internet Connectivity Evaluation Tool (requires Internet Explorer), http://www.microsoft.com/windows/using/tools/igd/default.mspx, and it displayed errors with NAT and uPnP. I'm at a loss at how to enable Windows Remote Assistance. I know of other options like www.logmein.com but I would like this to work for the ease of use and future assistance I need to provide to other people.
Is Easy Connect available for anyone else? Any ideas? Has anyone gotten Windows Remote Assistance to work behind a FiOS router?
UPnP may be disabled on the FiOS router, which is what could be preventing the use of Remote Assistance. LogMeIn will work, in addition to TeamViewer ( http://www.teamviewer.com ) which basically works the same way as Logmein.