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03-06-2014 06:41 AM
Found this in my latest bill:
Notice of Price Increase
Effective May 17, 2014, Verizon will apply an FDV Administrative
Charge of $0.99 per FiOS Digital Voice line. This monthly surcharge
helps defray account servicing costs associated with providing voice
services. This is a Verizon surcharge, not a tax or governmental fee.
Visit verizon.com for more information.
Thought others might want to know in case you don't read your bill carefully.
03-21-2014 11:44 AM
So does that mean even if you sign up for a bundle for 2 years at, say, $79.99 that Verizon can still tack on this administrative charge without having violated the agreement?
04-15-2014 10:02 PM
I've been with FiOS for a few years now and with regard to service I'm not at all happy. Every few months I need to call them and sit on the phone for hours trying to get credit for things they overcharged me for.
Now they increase set-top box rentals, tack on this administrative fee. The agreement you sign is useless but for the termination fee.
05-24-2014 08:56 AM - edited 05-24-2014 09:00 AM
The $0.99 surcharge has federal, state and local taxes and fees applied to it; on my bill the real increase netted to $1.21. My concern, however, is not with the amount, but with a regulated utility's ability to get around a contract price by labeling an increase as an "administrative charge."
I called their customer service line to discuss/complain. When I asked what would prevent Verizon from using this as a vehicle to increase prices by $10 or $15, assuming Time Warner/AT&T/DIrectTV raised their prices as well, he admitted that he was not aware of any restrictions. Neither am I.
I can't find anything in my contract with Verizon that lets them increase my price by instituting back-end increases. I'm pursuing with government regulators and encourage you all to do so as well. If this gets through, there will be more.
05-30-2014 12:18 PM
Please let me know how can we escalate to regulatory authority, means who should I write, their address, correct process, right department/authority. I think every month all govt taxes increase & verizon surcharge & fess too. How can that be always & so frequent?