Home Voice Mail system phone number
JonAngel
Newbie

We received no Welcome Kit when they installed FiOS TV/Internet/Home Phone.  Is there a way to derive the Home Voice Mail system phone number?

I dialed the support number for FiOS and got frustrated shuttling from one center to another.  What is the best path for Voice Mail support?

We were happy with our answering system.  Can we jettison voice mail to save money, or does that mess up savings by packages?

TIA,  Jon 


0 Likes
Re: Home Voice Mail system phone number
gw
Newbie

http://www6.verizon.com/vmlookup/vmlookup.asp

We don't have FiOS, but this is the tool i used.

i typed in the phone number [P] and it replied with

the number [R] that i dial to retrieve voicemail.

The temporary passcode was the last four digits of

the number [P]. Once that was entered, the voice

menu guided me through set up.

We had no idea that we had the service, so it filled up with

117 voice messages over the past year.You would think

that it should be documented prominently for all users

to study.

Message Edited by gw on 12-15-2008 12:33 PM
0 Likes
Re: Home Voice Mail system phone number
jat454
Enthusiast - Level 3
I prefer to use an answering machine also. The voicemail is not easy to use, first you dial an access number, then you enter your phone number, then you enter a password..jeesh. And you can't control how many rings before it picks up. So I called Verizon and had them shut off the voicemail. Unfortunatly you don't get any money off your monthly bill, but they will shut it off.
Message Edited by jat454 on 12-15-2008 03:21 PM
0 Likes
Re: Home Voice Mail system phone number
phillyphone
Enthusiast - Level 3
You can just dial your own number and while your voicemail greeting plays hit * and then enter your passcode
0 Likes
Re: Home Voice Mail system phone number
Kamo75
Newbie
COMCAST simply requires that the user press the "0" key twice, to connect to voicemail.   Surprising that FIOS does not have something similar . . . .
0 Likes
Re: Home Voice Mail system phone number
larryw9999
Contributor - Level 1

Verizon's tech support voice portal systems have a feature that provides you your voice mail access number.

--------------------------------------------------------------------------------------

If you are have plain old telephone service:

- Call 1-800-Verizon.

- Confirming your telephone number.

- Say "Tech Support"

- Say "Telephone Service" 

- Say "Voice Mail"

- Confirm  (YES) Voice Mail Problem

- Say "forgot my access number"

The system will then provide you with your access number.

----------------------------------------------------------------------------------------

If you are a Fios Customer:

- Call 1-800-Verizon.

- Confirming your telephone number.

- Say "Tech Support"

- Say "NO" to .com questions.

- Say "Phone"

- Say "Voicemail"

The system will then provide you with your access number.

---------------------------------------------------------------------------------------------------

Please let me know if this does not work or if you have further questions.

0 Likes