Voicemail indicator on but no voicemail
pinkertonjm
Newbie

The indicator light for voicemail on my home phone will not shut off.  I do not have any messages in my voicemail inbox, it is completely empty.  Anyone know how to fix this problem?  Thanks.

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Re: Voicemail indicator on but no voicemail
VZ_Christian
Contributor - Level 2

@pinkertonjm wrote:

The indicator light for voicemail on my home phone will not shut off.  I do not have any messages in my voicemail inbox, it is completely empty.  Anyone know how to fix this problem?  Thanks.


pinkertonjm,


Do you know if you subscribe to FTTP Voice or FDV (digital voice)?


LMK, I'm sure we can get this taken care of for you.


Regards,

Chris

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Re: Voicemail indicator on but no voicemail
pinkertonjm
Newbie

Hi there,

No, I don't have the digital voice.  I have the standard mailbox with the Verizon Freedom Essentials package.  Thanks.

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Re: Voicemail indicator on but no voicemail
VZ_Christian
Contributor - Level 2

Do you currently have any messages saved on the voicemail server or have they all been deleted?

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Re: Voicemail indicator on but no voicemail
pinkertonjm
Newbie

They have all been deleted.

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Re: Voicemail indicator on but no voicemail
VZ_Christian
Contributor - Level 2

Try logging into the voicemail system and then (instead of just hanging up) hit the * key on the phone to fully exit out of the VM system.  You can then hang up and see if that clears the visual MWI (message waiting indicator).

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Re: Voicemail indicator on but no voicemail
pinkertonjm
Newbie

I just tried it twice to be certain and that did not clear it out.

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Re: Voicemail indicator on but no voicemail
VZ_Christian
Contributor - Level 2

Please check PM's

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Re: Voicemail indicator on but no voicemail
pinkertonjm
Newbie

What are you referring to with PM's?  Thanks.

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Re: Voicemail indicator on but no voicemail
VZ_Christian
Contributor - Level 2

Your Private Message inbox.

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