getting a residential number back that did not port out

[mardin]

In January I initiated a port-out from Verizon FIOS to Comcast, but pulled out of Comcast during its 30-day money back period. I pulled out before the number completely ported from Verizon to Comcast.

But the request already had been initiated and Verizon told me the number did get ported out. I said the request did not complete on the Comcast end. The problem is that Comcast does not have the number either; they told me it's still with Verizon. This is all circular and I am stuck.

Verizon provided me with a temporary number and said that after sixty days my previous number should be available to be claimed. It's now been nearly seventy days and Version continues to say the number is showing as ported out. 

I have been on the phone with Verizon two separate times, each one a long call with a customer service rep, and no joy. Any advice or suggestions are welcome.

Mark

[mardin · Accepted solution]

Should it be useful to others, this problem is resolved by asking for a 'snapback' on the initial number. Verizon recognizes that some port-outs do not happen and have a procedure for reversing them.

Mark

[tparr42]

My phone number of nearly 30 years did not port and I am stuck in the circular loop of trying to reach customer service. I am just referred to online support or chat, but never to anyone who can actually solve the problem and give me back my number.

[KaLin]

tparr42,

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

tparr42,

We didn't hear back from you on your Private Support case. We hope you were able to find resolution to your issue.

If you need further assistance, feel free to make a new post in the public Forums. We'll be able to continue looking into your issue.

As always, we're available for support around the clock.

Thanks,
Ali Adam