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10 days,working on 11th day, with no landline

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PandaBear625
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2012

10 days,working on 11th day, with no landline

Message 1 of 3
(517 Views)

After the technician that showed up 3 1/2 hours late last Saturday that couldn't fix the issue because the problem is in the cable box I was told the phone would be fixed in 24 to 48 hours.  48 hours passed, still no phone service.  I called customer service and the rep was the worst customer service rep I have ever spoken to ever.  At first she said I should not have been told it could be fixed in 24 to 48 hours because they had to send out a FIOS team (odd since FIOS isn't available here) which has a 7 day backlog.  She made an appointment without asking me if that timeframe worked for me, asked me if I wanted updates via phone call or text to my cell phone, and then just hung up without saying anything like thank you for using Verizon or may I help you with anything else.  She just hung up, click.  I found out about the appointment by checking my account online.  Then the next day I received a phone call, not a text update as I requested.  And now, my phone was suppose to be fixed before 6pm yesterday.  It is now after midnight Saturday, March 24th and still no phone.

This is just ridiculous.  I am going to call Time Warner tomorrow and switch to their digital phone.  I was keeping the hardwired landline with Verizon because I was worried about having no phone if we were to lose power but 11 days with no phone is worse.  Oh yeah, I am also reporting this to the FCC.

2 REPLIES 2
KaLin
Khoros Partner
Khoros Partner
Posts: 2,739
Registered: ‎09-10-2008

Re: 10 days,working on 11th day, with no landline

Message 2 of 3
(512 Views)

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly (by email, private message in the Forums and/or the billing telephone number on your Verizon account) for more information or to help you resolve your issue.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

PandaBear625
Contributor
Contributor
Posts: 3
Registered: ‎03-17-2012

Re: 10 days,working on 11th day, with no landline

Message 3 of 3
(510 Views)

A technician showed up at 8:30 this morning and fixed the problem, finally.  This still is not going to prevent me from switching my phone service and reporting you to the FCC though.

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