10-30-2011 07:12 AM
I recently switch from Freedom Essentials to Digital Voice in New York. I also added a seocnd Digital Voice line. With this configuration I no longer see Caller ID information on my TV nor can I access the Digital Voice menu on the TV. when I called Technical Support I was told that with two phone lines these features do not work, sorry.
Can anyone else confirm that this is the case? Verizon, will this be changed in the future? Why wasn't I told when I ordered that these features will no longer be available?
Solved! Go to Solution.
10-30-2011 09:32 AM
Hey Larry! I do not *believe* this is in fact true. I've sent you a PM so I can get your account info and then I can tell you for sure what the story is. I know caller ID DEFINITELY works with the Fios digital voice product, and I see no reason why the number of phone lines you have would make a difference, unless you're using distinctive ring. Those features are incompatible due to backend issues. Is that the case?
10-30-2011 01:22 PM - edited 10-30-2011 01:25 PM
Thanks Travis. You must work all the time. Or a bell goes off when we drop something in that box.
That bites. I don't know how you would tell which line it was without distintive ring. Have that option disabled and get phones that can have different ring tones selected for the phones on the second line.
10-30-2011 03:36 PM
Travis, as far as I know I am not using distinctive ring on either phone line.
What can I check further?
Thank you for your support.
10-30-2011 03:54 PM
I've escalated it, and it is being looked into.
11-01-2011 08:29 AM
Travis, whatever you did worked. It is working as of today.