Switch Account

25 year problem with Home Phone when it rains

25 year problem with Home Phone when it rains

Contributor michel499
Posts: 1
Registered: ‎09-28-2011
Message 1 of 3

Veriizon has known about the problem on the entire road for 25 years and has refused to do anything about it. About 20 customers are without phones when it rains.  All they are interested in is setting up an appointment with a technican, while you wait home and then charge you an fee when they do not even attempt to come in the house.  There is not credit even though they are aware that all these phones are not workng.  I cannot believe that I am expected to take off from work and also be charged to wait at home.  I really need a supervisor to call me but I do not have dials tone.  

Copper Contributor magnusfl1
Copper Contributor
Posts: 19
Registered: ‎04-05-2011
Message 2 of 3

verizon owes me about 300 dollars for time with out a phone during rain as 17 years i had a home phone that also went out any time it rained with freqent calls to verizon with zero result

so i am so glad to be on fiber now

Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 307
Registered: ‎12-15-2010
Message 3 of 3

I'm sorry you're having trouble. Have you tried chatting with an agent online? You can visit: http://www22.verizon.com/content/ContactUs and choose “Live Chat”. If a chat agent is available to assist you, the chat link will become live after the page fully loads.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.