Ok it's been Three days I dont have a Fios Voice (dial tone) in my Phone;
I Have contacted Verizon Numerous times.
They said the tech will be there Tomorrow then tomorrow and another tomorrow.
Ticket Created 10/29/12
Time of Tech visitiation: 10/30/12
It's NOVEMBER 1!!!!! and no Tech yet.
I have called again adn waitied like 30 minutes on hold. The Agent said there is no chat back from dispatch. Guess What? the Agent Hang up on me.
What kind of service is This. I am very frustrated.
I am having the same problem, however you are lucky, I can't even get them to open a ticket. I was on my cell phone for 1&1/2 hours last night waiting for an agent to talk to me or at least open a ticket and the call cut off without anyone answering. I am thinking about changing my service to TWT.
Gary1, you can reach Verizon via live chat during business hours, Or you can email
Choose “Live Chat.”
If a chat agent is available to assist you, the chat link will become live after the page is fully loaded.
So yes, no one came in. Since you are a Moderator.
Can you even Help? I noticed you have deleted your comment. pretty much says it all.
The other agent told me, "because I was in the affected area, services are not available. I was like, I LIVE IN CALIFORNIA! and yes, the agent then hang up on me.
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