I'm disabled and live alone. No one has played with my interior wiring. NO ONE! Yesterday (June 8th) my landline phone went bonkers. Static, can't complete an out-going call (or, if I get connected I get dis-connected), can't receive calls, etc. Called Verizon, could hardly hear woman. She gave me repair appointment for June 14th. Huh? I have to wait 7 days to get my phone repaired. SEVEN DAYS ! If I needed an ambulance or the police I could be dead before SEVEN DAYS.
Woman I spoke with was more concerned with explaining to me that if it's a problem with my "inside lines" I would have to pay for the service! This woman was in no way concerned that we would be dis-connected. She asked if I have a cell phone. Nope, can not afford one. So she told me to go to a neighbor's house to use their phone.
I depend on my hard-wired landline phone for connection to the outside world. So now I won't have phone service for SEVEN DAYS. Don't understand how a service company can get away with providing paying customers such horrendous "service".
Must add: I don't do facebook or twitter and I probably won't be able to find this forum again if someone replies. AND Verizon's on-line form only lets a person check off ONE problem even though I have quite a few problems with my phone! And what makes this situation worse for me is that in order to post my problem on this forum I needed: 1) a user ID; 2) screen Name; 3) password; and 4) special question. Heck, I don't remember IF or WHAT I had for dinner last night!
I don't understand why Verizon can not write to me directly since they have my e-mail address. I am frustrated and furious.
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.
Since we haven't heard back from you or received the form submission as requested in your private support case, it appears assistance is no longer required. We do apologize, but we did not receive any contact information for us get a hold of you.
If you need any future help with your Verizon service, please make a post here on the forums so we can assist.