I am a long time subscriber - from the GTE days in California.
Have always had 2 accounts in my home - 1 for Work & 1 for Home.
Getting ready to retire - and am trying to 'Port' my Work number to my Home bill for simplicity, money saving & work related freinds.
The Work number is no longer in contract.
1 week ago I started the process.
Last Friday morning Verizon turned off the Work number.
Today (Monday) Verizon turned off my Home number.
Soooooo - I have NO WORKING PHONES!
I have talked with at least 10 different representatives.
I am not kidding - I have the names of at least 8 of them.
The process is now in the dreaded "SHADOW CUE" and nobody at Verizon knows how to quickly solve this problem.
The expected wait time is 5 to 7 business days.
Am I expected to pay for phones that do not work?
Argh!
I just had to vent - and pray that Frontier Communicatiuons has a better way of doing business.
The ticket number is {edited for privacy}
Thank you.
You will need to speak to Verizon directly, perhaps the billing dept. to see about any credit.
Start a new topic or ask questions in the open forum.
