Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

After 27 years as a loyal customer

Reply
Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎06-12-2019

After 27 years as a loyal customer

Message 1 of 3
(596 Views)

After I had been a loyal customer for 27 years in PA I am ready to take action . I just spent 4 hours in a horror loop. Let me back up some. almost 5 years ago my outside cable line stopped working, not a problem though since I have always paid for line coverage. Verizon came out and replaced the line however they told me they would send some one out to bury the line. Over the almost 5 year period I left 7 times to wait at home( missing a day of work each time mind you) No one ever showed I called over and over always being assured that someone would be out. In November 2018 I gave it a final try, understand this black cable was just sitting on the ground strung 902 feet through my yard down my drive way a terrible tripping hazard as it was across my side walk as well. I begged and begged to get it buried. So, this last time in November 2018 they said they would send someone( same old story, I left work and waited and waited) to my dismay, I received a text saying my service was complete and ticket closed after 4.5 hours of waiting. The LINE WAS STILL in the same uncovered position as it had been for almost 5 years!! Again, I called then Verizon said the job was complete when I told them that was not true they said that they use a 3rd party and would find out why the ticket was closed. 19 days , nothing . I called back and was told a tech would be out to bury the line. I said listen, after 27 years of being a loyal customer and almost 5 years of waiting for this line to not be a hazard outside of my home I would give them until Jan 1st 2019 to take action because leaving this hazard was complete NEGLIGENCE on Verizons part and in fact I did have a male family member trip and break a tooth on the side walk which I had to pay $893.54 to the dentist to fix it  ( I didn't turn it in to my home owners due to a rate increase on my property insurance if I did) Fast forward, I changed to Xfinity on Jan 1st 2019. I kept the same number I've had 27 years and they just transferred the number. I started getting bills from Verizon the last was for March 2019. I didn't pay them because I didn't have service after Jan 1st 2019. I looked at my credit score and Verizon dropped my score from a 740 to a 580 !!! They added it 3 times ( late payment, Closed account and Charge off!!) So The loop begins...I call Verizon they wont let me talk to anyone but transfer me to a collection agency called MRS and I am told by MRS they don't have my details only the amount owed and they instruct me to call Verizon.....I will not pay a bill that no one will tell me what its for as I said I have been with Xfinity since Jan 1st 2019. I was also told after saying fine I will pay the $172.00 for what ever you are trying to charge me for but I need it removed from my credit report. I was then informed Verizon is not a pay to delete company.I was told a supervisor would call me but well, that never happened either. So I say then fine, I wont pay it since I have no idea what its for anyway then I am threatened that they will just keep reporting the account over and over and it will just stay on my account.....I had to vent about this treatment from Verizon.  Anyone have any similar experiences? Thanks for reading my night mare story, have a great day to who ever reads till the end !!

2 REPLIES 2
Highlighted
Moderator Moderator
Moderator
Posts: 10,301
Registered: ‎03-18-2013

Re: After 27 years as a loyal customer

Message 2 of 3
(574 Views)

Hi 27years,

 

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

Highlighted
Contributor
Contributor
Posts: 3
Registered: ‎06-12-2019

Re: After 27 years as a loyal customer

Message 3 of 3
(571 Views)

Thank you however, as I said NO ONE will help me. I have spent hours and hours on the phone and can not get help. Even told today that a supervisor would call me but well that did not happen. I believe Verizon has forgotten what "true" customer service is. I will try the number you sent but well. I will let everyone know what happens with that .

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.