Anonymous call blocking not working?

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-10-2011

Anonymous call blocking not working?

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I have turned on anonymous call blocking via the web page (FIOS voice options). I have made sure it is on and that anonymous call blocking is checked.  I just got a call that showed private on my phone caller id and anonymous on the FIOS voice web page when it listed my incoming calls.  But it was not blocked.

 

Am I doing something wrong? Anyone else have this problem?

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Bronze Contributor II
Bronze Contributor II
Posts: 197
Registered: ‎02-04-2012

Re: Anonymous call blocking not working?

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first turn off the A. call blocking, then try to turn ON A. blocking again.

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Bronze Contributor II
Bronze Contributor II
Posts: 197
Registered: ‎02-04-2012

Re: Anonymous call blocking not working?

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first turn off the A. call blocking, then try to turn ON A. blocking again.

View solution in original post

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Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎09-10-2011

Re: Anonymous call blocking not working?

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Thanks. I'll give that a try. I'm reasonably sure I have already done this, but it's easy enough to do.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎04-05-2009

Re: Anonymous call blocking not working?

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I turned on / enabled incoming call block through the fios digital voice verizon web page. I selected the ' buttons'  for both anonymous calls and specific calls. Once I add specific phone numbers I do not receive calls from those phone numbers.

 

I was having trouble with the anonymous option of incoming call block as I still received calls from 'Unavailable' caller id. In researching the verizon automated support I eventually came upon another feature 'Anonymous Rejection' which is activated by *77. I did that tonight and hopefully that will solve my issue. 

 

Verizon 'knowledge base' support doc is very confusing. This  leads me to think they do not update it but continue to hobble it together. Some doc responses about Incoming call block imply it is only for local numbers yet I have had success with numbers from different area codes. I also see references that they are not offering incoming call block (or is it anonymous call block only) to new customers.

 

Paul

Bergen County, NJ 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Anonymous call blocking not working?

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SHouldn't need to activate with phone tones.  But certain anonymous callers cannot be blocked  by this feature.

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