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Bad service

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grandpa4
Contributor
Contributor
Posts: 2
Registered: ‎12-21-2013

Bad service

Message 1 of 3
(559 Views)

   For 3wks, I have had a very load hum on my Home Phone, and Internet Drops off several times a Day.  I have called and Made Appointments to have someone check the problem. Then on the day of the appointment no one shows.  Can you tell me the deal,because your consumer service can't.

 

2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Bad service

Message 2 of 3
(555 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,203
Registered: ‎04-10-2013

Re: Bad service

Message 3 of 3
(420 Views)

Hello grandpa4,

 

Unfortunately due to non response we will close the private thread. If you still need help with phone and internet service or ever need anything else, please let us know in a new public thread.

 

Thank you,

-Jeramy

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