PLEASE HELP ME. I have been receiving a bill for a residential phone I don't have. No one I have talked to at verizon seems to know how to reverse this. In the mean time the bill has now showed up on my credit report.
First, your bill contains an address to write to for billing and other issues. Make sure that you actually send a letter to that address via certified mail (so you can prove receipt) disputing the charges. Verizon is required to investigate and answer the letter by Federal law. Federal law provides specific penalties for failure to do so.
Only by making the complaint in writing do you protect your rights under Federal law. In addition, Verizon must also report to any credit agencies that the bill is in dispute once they receive such a letter.
Second, you can file a complaint against Verizon with whoever regulates telephone service in your state. That may be the Public Service Commission, Public Utilities Commission, Corporation Commission, or similar agency.
While calls to Verizon may not get their attention, I can assure you that both of these methods will get someone's attention.
If all else fails, contact Verizon's Corporate Hq in New YOrk City by phone, and ask to speak someone in the Execution Resolution. Tiis is the group that is actually empowered to make things happen.