Billing Problems
estradadee
Newbie

I have experienced billing problems since February 2011, after having my phone service turned off in error.  I have attempted many times to get this issue resolved with no avail.  Several people keep giving me wrong information, at times over 5 hours with someone trying to remedy this problems, but nothing.  I am so disappointed that your company would put their customers through such type of hell for so long.  I would appreciate a response, and to have this issue resolved.

Please forward to Lowell C. McAdam President/CEO and Ivan G. Seidenberg Chairman of the Board

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Re: Billing Problems
KH-OrnEsh1
Moderator Emeritus

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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