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Blocked callers still getting through

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xirian
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-22-2010

Blocked callers still getting through

Message 1 of 7
(2,614 Views)

I have a number that calls continuously all day every day. I blocked it and it still gets through. I tried removing it and readding, no luck. Clicking block caller in my call log tells me its already blocked. Its driving me insane, I don't understand how they're getting through. Is there any way to fix this? 

6 REPLIES 6
ocean51smt
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-10-2015

Re: Blocked callers still getting through

Message 2 of 7
(2,597 Views)

You can only use call block if you have fios for your home phone.  The only other thing you can do is call 1800verizon and explain the problem.  Make sure you tell them you do not know this person and you want to report this as an annoyance call.  That might help you, but they might try to get you to switch to fios, in that case the only other thing you can do is request verizon to change your number at no charge.  If you want to do that, DO NOT have them refer callers to your new number.

 

Hope this helps!

Telcoguru
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Blocked callers still getting through

Message 3 of 7
(2,575 Views)

You need to log on to your account online and turn the call blocking on. You are just blocking the number without turning the service on.

xirian
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎07-22-2010

Re: Blocked callers still getting through

Message 4 of 7
(2,552 Views)

First I have digital voice.

 

Second, of course I turned it on, as it used to work. It randomly stopped working a few months ago. 

 

 

manhattanNYC
Bronze Contributor II
Bronze Contributor II
Posts: 197
Registered: ‎02-04-2012

Re: Blocked callers still getting through

Message 5 of 7
(2,533 Views)

try Do Not Disturb, that caller will never go through, you can sleep overnight.

Catz
Contributor
Contributor
Posts: 3
Registered: ‎02-07-2011

Re: Blocked callers still getting through

Message 6 of 7
(1,592 Views)

Like the original poster, I also have blocked calls coming through.  A number is listed in the blocked call list, and if I try to add it manually to the list, the system tells me it is already blocked.  It's just a "fail" on the part of the blocking system and it is very aggravating.  

LawrenceC
Moderator Moderator
Moderator
Posts: 10,689
Registered: ‎03-18-2013

Re: Blocked callers still getting through

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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