The calling features can all be described at http://www22.verizon.com/NROneRetail/NR/rdonlyres/
Call block is referenced on page 6 describing how to use the *60
If you are FIOS Digital voice, then you would need to login to www.verizon.com/fiosvoice. Once logged in click on "calling features" Under incoming call block you can add numbers there.
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I just found out TODAY that they no longer offer the service. It took me over 1 hour searching their website for this feature..... Just to make sure I was doing it right ONLY TO FIND OUT THEY DON'T HAVE IT ANYMORE...... I originally had the service before I moved to another apartment. I called the Verizon Tech Support last week and they told me that they would have the matter resolved before Tuesday. It is now Thursday!!!! AND IT'S STILL NOT WORKING.
It would have been nice if ALL OF THEIR PEOPLE IN THEIR CUSTOMER SERVICE OFFICE AND TECH SUPPORT WOULD KNOW THIS....."THEIR COMPANY DOESN'T HAVE THIS FEATURE ANYMORE" instead of promising me that the problem would be resolved and I can check back 4 days later!!!!! :-p
how is works is you hit *60 and then you have the option to BLOCK the last number of the person that called you or you can enter the number that you would like to be blocked. You have up to 10 telephone numbers you can block. You can also unblock the same any number that you have blocked on your list.
When a blocked caller reaches your telephone number, they will hear a recording saying you are not presently accepting calls. You can temporarily deactivate Call Block or change your Call Block list at any time.
Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.
All calling features are subject to availability and compatibility restrictions.
Instructions for FiOS Digital Voice Calling Features
"Calls made to you from outside your local calling area, through operator assistance, or from cell phones and some business phones cannot be blocked.
This is so frustrating. These days, most calls are from outside our local calling area. The one phone number I want to block is, of course, a long distance one. Fortunately, I will not have a Verizon land line for much longer.
Also, I agree with other posts in this forum about not being able to contact anyone at Verizon. Not only impossible, but maddening. Their response to my previous attempts to contact them was a letter in the mail thanking me for contacting them and a sales pitch to buy more services from them. No thanks.
Re: Blocking unwanted calls[ Edited ]
03-30-2012 06:01 PM - edited 03-30-2012 06:02 PM
Land line providers need to understand that one of the main reasons that more and more customers are ditching their land line is not just because of cost, but because of JUNK CALLS THAT WE CAN'T STOP. I'm *this* close to pulling the plug on the land line and going cell-only. It won't really save us money, but it will eliminate 95% of the JUNK phone calls. That's more important to me and if the land line telephone industry doesn't understand that, they will keep losing more business and people get sick and tired of all the phone spam!