Hey txharris2, you have to call the Correctional Billing Service department at 800-844-6591 to allow you to receive collect calls.
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Many correctional facilities make a deal with a special phone provider. Calls out from "guests" must go through that company. That company will want you to arrange payments with them directly in some cases. The number Ron gave you might know how to help you through those cases but if you don't get anywhere try calling the facility and ask them which company handles their phones and reach out to them directly. You can see some of these companies here http://www.google.com/#hl=en&source=hp&q=correctional+facility+phone+calls&aq=1&aqi=g2g-m8&aql=&oq=c...
If you have VOIP (Digital Voice) you can't receive collect calls. I couldn't with Vonage and reading up on FIOS it is the same, no collect calls.