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Blocks removed

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Contributor
Contributor
Posts: 1
Registered: ‎08-23-2010

Blocks removed

Message 1 of 5
(3,357 Views)

How can I get block removed from my phone, that will allow me to receive calls from certain place, such as a detention facility?

4 REPLIES 4
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 225
Registered: ‎01-25-2010

Re: Blocks removed

Message 2 of 5
(3,282 Views)

Hey txharris2, you have to call the Correctional Billing Service department at 800-844-6591 to allow you to receive collect calls.

Ron
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Nickel Contributor
Nickel Contributor
Posts: 27
Registered: ‎10-08-2009

Re: Blocks removed

Message 3 of 5
(3,268 Views)

Many correctional facilities make a deal with a special phone provider. Calls out from "guests" must go through that company. That company will want you to arrange payments with them directly in some cases.  The number Ron gave you might know how to help you through those cases but if you don't get anywhere try calling the facility and ask them which company handles their phones and reach out to them directly. You can see some of these companies here http://www.google.com/#hl=en&source=hp&q=correctional+facility+phone+calls&aq=1&aqi=g2g-m8&aql=&oq=c...

 

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Contributor
Contributor
Posts: 1
Registered: ‎10-21-2011

Re: Blocks removed

Message 4 of 5
(836 Views)

I cannot receive collect calls

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Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: Blocks removed

Message 5 of 5
(833 Views)

If you have VOIP (Digital Voice) you can't receive collect calls.  I couldn't with Vonage and reading up on FIOS it is the same, no collect calls.

Verizon's policy:   http://www22.verizon.com/residentialhelp/phone/general+support/fios+phone/questions+and+answers/1278...

Dave
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