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Call History Logs

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Contributor Paul3
Contributor
Posts: 1
Registered: ‎04-26-2018
Message 1 of 5
(5,008 Views)

Just spent 45 minutes on phone with customer service

 

Requesting detail of our call history: incoming/outgoing calls with time/date and duration.   Same data that was previously provided with the monthly bill.

 

Tech support was pleasant and professional....but unable to assist with this request.   Stated that the information is no longer available to them.

 

Is there a mechanism to address this request?  Or do I need a court order to obtain my own call history?

4 REPLIES 4
Gold Contributor VII
Gold Contributor VII
Posts: 4,742
Registered: ‎10-18-2016
Message 2 of 5
(4,999 Views)

@Paul3wrote:

Just spent 45 minutes on phone with customer service

 

Requesting detail of our call history: incoming/outgoing calls with time/date and duration.   Same data that was previously provided with the monthly bill.

 

Tech support was pleasant and professional....but unable to assist with this request.   Stated that the information is no longer available to them.

 

Is there a mechanism to address this request?  Or do I need a court order to obtain my own call history?


You are speaking of home phone? Or wireless (which is another number)

i am thinking if it is like Verizon wireless you have access to 18 months of past invoices with call detail. In old days past you had this for free in the invoice. However after awhile Verizon charged $2.50 extra for call details. But I remember having Verizon tell me I can view the calls online. You do have to sign your account up to use this service for free. 

 

 

Contributor Mizellen
Contributor
Posts: 3
Registered: ‎05-14-2018
Message 3 of 5
(4,849 Views)

Go to MyVerizon Home, then Phone, the select your phone number, then Manage Phone.  You will see your recent incoming andoutgoing calls.

Contributor terpsoriolesfan
Contributor
Posts: 2
Registered: ‎12-06-2018
Message 4 of 5
(3,835 Views)

How do I sign up for this free service so I can see my call history?

 

Contributor gmajic
Contributor
Posts: 3
Registered: ‎01-08-2009
Message 5 of 5
(1,264 Views)

I'm able to get my "Call History" but I'm having trbl deleting the list when I deselect one or more of the numbers in the list. When "Delete" Box does come up it freezes.

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