01-08-2018 01:22 PM
Did Verizon just decided that you can no longer see your call history?
I am a FIOS customer with Digital Unlimited Voice.
I login to My Verizon and on the first page it shows me: My Phone.
Manage Your Phone
Then I see the last 3 calls.
I click the:
I USED to be able to see all previous calls, but the list is last updated for 12/31/17.
I cannot see any other calls after that (unless all I care about are the last 3 calls).
Is this a purposeful change by Verizon?
01-10-2018 07:33 PM
Well guess I'll have to call Verizon then and ask why they stopped letting me see a call log.
Amazingly enough the website shows I have a call from the future.
Yup. Says I got a call from:
Cell Phone NY
on January 11th
(it's Jan 10th right now around 10:30 p.m. EST)
01-13-2018 12:17 PM
Well, I did a text chat with support and now my Call history shows just the calls I've made and received since they "fixed" the problem. All previous calls logged are gone!
01-15-2018 11:56 AM
Just wondering because i need this ASAP, where exactly do i go to get my current call history on a landline as recent as last night. I cannot seem to find where i am supose to be at that get the information i need. Someone help please
01-16-2018 04:50 AM
The dates are all mixed up. I had to go to page 10 or 11 to see recent calls. I reported on the feedback page, but nothing has been done yet to remedy this. Are they doing it on an individual basis when someone complains?
03-01-2018 04:50 PM
I am having the same problem. I spent more than hour on the phone with customer service and in the end all they could tell me was to subpoena my records! I am really furious. What phone company doesn't give their clients access to their phone log information?