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Call History for digital voice - stops as of 12/31/17

Call History for digital voice - stops as of 12/31/17

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Copper Contributor mjonis
Copper Contributor
Posts: 11
Registered: ‎05-11-2011
Message 1 of 7
(834 Views)

Did Verizon just decided that you can no longer see your call history?

I am a FIOS customer with Digital Unlimited Voice.

I login to My Verizon and on the first page it shows me: My Phone.

I click:

Manage Your Phone

 

Then I see the last 3 calls.

I click the:

Call History

 

I USED to be able to see all previous calls, but the list is last updated for 12/31/17.

I cannot see any other calls after that (unless all I care about are the last 3 calls).

 

Is this a purposeful change by Verizon?

6 REPLIES 6
Copper Contributor mjonis
Copper Contributor
Posts: 11
Registered: ‎05-11-2011
Message 2 of 7
(779 Views)

Well guess I'll have to call Verizon then and ask why they stopped letting me see a call log.

 

Amazingly enough the website shows I have a call from the future.

Yup. Says I got a call from:

 

Cell Phone NY

(518)xxx-xxxx

on January 11th

 

(it's Jan 10th right now around 10:30 p.m. EST)

 

Contributor kcreary
Contributor
Posts: 8
Registered: ‎02-04-2010
Message 3 of 7
(745 Views)

Same here. Wonder if Verizon has forgotten we're in a new year...

Contributor kcreary
Contributor
Posts: 8
Registered: ‎02-04-2010
Message 4 of 7
(742 Views)

Well, I did a text chat with support and now my Call history shows just the calls I've made and received since they "fixed" the problem. All previous calls logged are gone!

Contributor swarner
Contributor
Posts: 1
Registered: ‎01-15-2018
Message 5 of 7
(719 Views)

Just wondering because i need this ASAP, where exactly do i go to get my current call history on a landline as recent as last night. I cannot seem to find where i am supose to be at that get the information i need. Someone help please

Copper Contributor jabrennan1016
Copper Contributor
Posts: 26
Registered: ‎05-29-2013
Message 6 of 7
(702 Views)

The dates are all mixed up. I had to go to page 10 or 11 to see recent calls. I reported on the feedback page, but nothing has been done yet to remedy this. Are they doing it on an individual basis when someone complains?

Highlighted
Contributor neighohhmee
Contributor
Posts: 2
Registered: ‎03-01-2018
Message 7 of 7
(497 Views)

I am having the same problem. I spent more than hour on the phone with customer service and in the end all they could tell me was to subpoena my records! I am really furious. What phone company doesn't give their clients access to their phone log information?  

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