Call History for digital voice - stops as of 12/31/17

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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎05-11-2011

Call History for digital voice - stops as of 12/31/17

Message 1 of 7
(1,121 Views)

Did Verizon just decided that you can no longer see your call history?

I am a FIOS customer with Digital Unlimited Voice.

I login to My Verizon and on the first page it shows me: My Phone.

I click:

Manage Your Phone

 

Then I see the last 3 calls.

I click the:

Call History

 

I USED to be able to see all previous calls, but the list is last updated for 12/31/17.

I cannot see any other calls after that (unless all I care about are the last 3 calls).

 

Is this a purposeful change by Verizon?

6 REPLIES 6
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Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎05-11-2011

Re: Call History for digital voice - stops as of 12/31/17

Message 2 of 7
(1,066 Views)

Well guess I'll have to call Verizon then and ask why they stopped letting me see a call log.

 

Amazingly enough the website shows I have a call from the future.

Yup. Says I got a call from:

 

Cell Phone NY

(518)xxx-xxxx

on January 11th

 

(it's Jan 10th right now around 10:30 p.m. EST)

 

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎02-04-2010

Re: Call History for digital voice - stops as of 12/31/17

Message 3 of 7
(1,032 Views)

Same here. Wonder if Verizon has forgotten we're in a new year...

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎02-04-2010

Re: Call History for digital voice - stops as of 12/31/17

Message 4 of 7
(1,029 Views)

Well, I did a text chat with support and now my Call history shows just the calls I've made and received since they "fixed" the problem. All previous calls logged are gone!

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Contributor
Contributor
Posts: 1
Registered: ‎01-15-2018

Re: Call History for digital voice - stops as of 12/31/17

Message 5 of 7
(1,006 Views)

Just wondering because i need this ASAP, where exactly do i go to get my current call history on a landline as recent as last night. I cannot seem to find where i am supose to be at that get the information i need. Someone help please

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Nickel Contributor
Nickel Contributor
Posts: 26
Registered: ‎05-29-2013

Re: Call History for digital voice - stops as of 12/31/17

Message 6 of 7
(989 Views)

The dates are all mixed up. I had to go to page 10 or 11 to see recent calls. I reported on the feedback page, but nothing has been done yet to remedy this. Are they doing it on an individual basis when someone complains?

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Contributor
Contributor
Posts: 2
Registered: ‎03-01-2018

Re: Call History for digital voice - stops as of 12/31/17

Message 7 of 7
(784 Views)

I am having the same problem. I spent more than hour on the phone with customer service and in the end all they could tell me was to subpoena my records! I am really furious. What phone company doesn't give their clients access to their phone log information?  

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