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Call Intercept Not Working

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BeachBum88
Contributor
Contributor
Posts: 4
Registered: ‎12-27-2010

Call Intercept Not Working

Message 1 of 8
(2,210 Views)

We have had Call Intercept for about 2 weeks and are disappointed.  We have double-checked the settings and the service is turned on.  Examples of the calls we continue to get as displayed on caller ID:

 

Private

240-XXX-XXXX   {edited for privacy}

(this is from a neighbor with Comcast as their local phone service provider)

 

Not Available

801-XXX-XXXX  {edited for privacy}

 

Unavailable

888-XXX-XXXX  {edited for privacy}

 

Not Available

973-XXX-XXXX  {edited for privacy}

 

And so on.  What's going on?

 

Thanks.

7 REPLIES 7
ornahp
Moderator Moderator
Moderator
Posts: 2,247
Registered: ‎03-10-2011

Re: Call Intercept Not Working

Message 2 of 8
(2,207 Views)

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

BeachBum88
Contributor
Contributor
Posts: 4
Registered: ‎12-27-2010

Re: Call Intercept Not Working

Message 3 of 8
(2,202 Views)

Thank you for the reminder.  However, I'd hoped that some other users could chime in with information about whether it was reasonable to expect that the calls I listed would be blocked.  I'm guessing that in the case of the last three numbers I listed, the caller is using a VOIP or Centrex system or something similar where CID information can be manipulated to show "Not available" as the caller name.

doropallo
Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: Call Intercept Not Working

Message 4 of 8
(2,185 Views)

We have FIOS and use the ACR feature but it never blocks any call that supplies a number, and it doesn't even block calls that don't, they come up UNAVAILABLE/UNAVAILABLE, no number at all.  It only blocks the calls where the caller blocks their number on purpose, not by falsifying data.

Dave
hracer
Bronze Contributor II
Bronze Contributor II
Posts: 90
Registered: ‎04-09-2011

Re: Call Intercept Not Working

Message 5 of 8
(2,180 Views)

From the Verizon feature description page. "Call Intercept answers incoming calls that do not provide a valid phone number." If any phone number information is provided, then the call is allowed. Toll Free numbers are not blocked

AllisonMiller
Contributor
Contributor
Posts: 4
Registered: ‎06-27-2012

Re: Call Intercept Not Working

Message 6 of 8
(2,041 Views)

I have Call Intercept for many years on my landline, which I'm finally caving and getting rid of.  I tried to check out whether it's doing anything on my phone since I get constant, repeated call with phone numbers listed-- but the numbers keep changing for the business/organization calling.

 

At Verizon's support page http://www22.verizon.com/Support/Residential/phone/homephone/calling+features/call+intercept/questio...

 

It says:  Managing Call Intercept        

  • Forgotten PIN or Override Code You can call toll-free 1-800-527-7070 to retrieve your Override Code. Call 1-800-435-7986 (1-877-611-7607 Spanish) to have your PIN reset.

 

I called the 800 number and there was no answer!

 

Since Call Intercept has been discontinued for new customers, I'm getting the message that the $6.31 I've been paying each month has been for nothing.

 

BeachBum88
Contributor
Contributor
Posts: 4
Registered: ‎12-27-2010

Re: Call Intercept Not Working

Message 7 of 8
(1,931 Views)

Yeah I'm guessing Verizon is throwing in the towel on Call Intercept because it's not that effective.  What would REALLY help is if they programmed the service to block any number from a toll-free area code, as that's what most telemarketers seem to program to appear in their CID information.

 

Mark22
Contributor
Contributor
Posts: 3
Registered: ‎12-15-2009

Re: Call Intercept Not Working

Message 8 of 8
(1,470 Views)

the refusal to improve call blocking, intercept is degrading FIOS phone service to the point of being an unwanted service.

 

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