10-12-2013 04:26 PM
I have looked all over Verizon's website, my bill, etc., and the information is not there. I have submitted an email requesting my call log/history for September with a response that I will not be able to view that information. I have called Verizon atleast three times requesting the information, and they inevitably send me to another department which is either closed, doesn't know the answer, or cannot help me. I had one customer service representative tell me that the only way I can see my call log/history is with a court order.
This matter is very important and will probably be a legal matter, so a court order won't necessarily be difficult, but I find it ridiculous that I can't access this information anywhere or that customer support can't mail or email the information to me.
It seems all of Verizon Support is inept and can't help with a simple request and instead plays games of passing me around to other departments. I don't know how this will end, but if I suffer damages because of their incompetence with my information, I will seek legal advise in that regard.