quick menu

Caller ID displayed on TV set activation question.

Caller ID displayed on TV set activation question.

SOLVED
Reply
Copper Contributor kouya
Copper Contributor
Posts: 15
Registered: ‎05-03-2009
Message 1 of 5
(3,263 Views)

I have 1 multi-rm DVR, 2 HD cable boxes and 2 STB. If I want to activate the caller ID feature to display on my TV do I need to activate the feature on each cable box?

4 REPLIES 4
Silver Contributor III
Silver Contributor III
Posts: 991
Registered: ‎11-06-2012
Message 2 of 5
(3,209 Views)

@kouya wrote:

I have 1 multi-rm DVR, 2 HD cable boxes and 2 STB. If I want to activate the caller ID feature to display on my TV do I need to activate the feature on each cable box?


No.  

Silver Contributor III
Silver Contributor III
Posts: 991
Registered: ‎11-06-2012
Message 3 of 5
(3,203 Views)

@walt178 wrote:

@kouya wrote:

I have 1 multi-rm DVR, 2 HD cable boxes and 2 STB. If I want to activate the caller ID feature to display on my TV do I need to activate the feature on each cable box?


No.  


Correction to my prior answer.

 

You must "Check Availability" on each STB. Once that is done, the "Alert Display" can be enabled or disabled on each STB independent of the others.

 

Thanks to armond_in_nj  for prompting me to look into it further.

Highlighted
Bronze Contributor II
Bronze Contributor II
Posts: 227
Registered: ‎12-02-2012
Message 4 of 5
(3,165 Views)

@kouya wrote:

I have 1 multi-rm DVR, 2 HD cable boxes and 2 STB. If I want to activate the caller ID feature to display on my TV do I need to activate the feature on each cable box?


 

 

Hello,

 

Yes, caller ID has to be activated on each set top box, and it takes 24-48 hours to see the alerts after activation.

 

First thing, though, as per walt178 has said, is to check for availability of caller ID based on your current services.

 

Also, there are some standard STBs that are not compatible with the caller ID feature.

 

For additional details on caller ID including set-up steps, please see the below link:

http://www22.verizon.com/Support/Residential/Tv/FiosTv/General+Support/Account+Issues/QuestionsOne/1...

 

There is also a Caller ID Troubleshooting wizard if you run into any issues:

From the FiOS TV remote:  Menu -- Customer Support -- In-Home Agent -- Caller ID TroubleShoot

 

 

Hope this helps!

 

 

 

Copper Contributor kouya
Copper Contributor
Posts: 15
Registered: ‎05-03-2009
Message 5 of 5
(3,088 Views)

Gentlemen

Thanks for the info I got Caller id up and running

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios