My caller ID only works part of the time. Is there going to be any firmware fix soon for this problem. I reported it several weeks ago and received voicemail telling me that a fix was in the works. Location is Chatham, NJ
I'm having the same problem with my caller id. Switched to FIOS in late March...problem surfaced in early April. A tech came out to swap my the box outside the house today. After making the swap, which did not fix the problem, he told me that the problem has to do with software/firmware that is related to boxes from a particular vendor. I asked what was being done and he said that someone at Verizon was working on it. After numerous calls, explaining this problem to a host of Verizon customer support people, telling me someone is working on it doesn't provide me much comfort.
If anyone had any recent information related to this problem, please send me a message.
I wound up replacing all my phones with a DECT 6.0 Panasonic system. No problems since. It appears that older phones just are sensitive enough to detect the caller id signal over fiber.
This makes sense, I believe the voltage in the inside wiring is lower once Verizon installs an ONT.