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Caller ID firmware upgrade

Caller ID firmware upgrade

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Contributor TedD
Contributor
Posts: 2
Registered: ‎04-16-2009
Message 1 of 8
(7,477 Views)

My caller ID only works part of the time.  Is there going to be any firmware fix soon for this problem.  I reported it several weeks ago and received voicemail telling me that a fix was in the works.  Location is Chatham, NJ

 

TIA

7 REPLIES 7
Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008
Message 2 of 8
(7,395 Views)
Could you post back here when you get the firmware fix?  I'm having a similar problem.  I get 'incomplete data' on many calls.  I know the caller id info is passed between the 1st & 2nd rings so it's not like I'm picking up on the first ring.
Contributor JJohn
Contributor
Posts: 2
Registered: ‎05-01-2009
Message 3 of 8
(7,301 Views)

I'm having the same problem with my caller id. Switched to FIOS in late March...problem surfaced in early April. A tech came out to swap my the box outside the house today. After making the swap, which did not fix the problem, he told me that the problem has to do with software/firmware that is related to boxes from a particular vendor. I asked what was being done and he said that someone at Verizon was working on it. After numerous calls, explaining this problem to a host of Verizon customer support people, telling me someone is working on it doesn't provide me much comfort.

 

If anyone had any recent information related to this problem, please send me a message.

Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008
Message 4 of 8
(7,208 Views)
Interesting thing....my Verizon Call Assistant doesn't have any problem...just the caller id devices on the phone.   ??
Contributor TedD
Contributor
Posts: 2
Registered: ‎04-16-2009
Message 5 of 8
(7,211 Views)
I wound up replacing all my phones with a DECT 6.0 Panasonic system.  No problems since.  It appears that older phones just are sensitive enough to detect the caller id signal over fiber.
Bronze Contributor II
Bronze Contributor II
Posts: 208
Registered: ‎08-10-2008
Message 6 of 8
(7,190 Views)

i'm due for a new phone.  i think i'll give it a try.

 

Thanks for the update! 

Nickel Contributor
Nickel Contributor
Posts: 40
Registered: ‎05-04-2009
Message 7 of 8
(7,165 Views)

@TedD wrote:
I wound up replacing all my phones with a DECT 6.0 Panasonic system.  No problems since.  It appears that older phones just are sensitive enough to detect the caller id signal over fiber.

 

This makes sense, I believe the voltage in the inside wiring is lower once Verizon installs an ONT.

 

 

Thank you,
Harles

Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎03-13-2009
Message 8 of 8
(7,128 Views)
I also have the Panasonic Dect 6.0 and my caller ID has worked 99% of the time. I recently got one call where it malfunctioned but I had also just installed a wireless mouse on my laptop and I think maybe it interfered with the cid transmission to the phone.
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