I recently got a new mobile number which appears to have belonged to someone else in the past, as that's the name that Verizon landline (FiOS digital voice) service sends along with the number for Caller ID purposes when I call a Verizon landline number.
I've asked Verizon to fix their database to either clear out the old name or correct it so my name shows up when calling, but they say they can't do anything because it's not a Verizon number. I know this is wrong, as the terminating carrier is the one that sends along the name with the number when completing a call, so it's only Verizon that can fix this, since the correct name is listed when I look up my number on calleridtest.com.
Since Verizon refuses to fix their incorrect data and continues to send the old name with my number to their landline customers when I call, I'll have to open a complaint with the FCC in hopes that this will get Verizon to fix their problem. I've already escalated it as far as possible and had their "supervisor support" team claim that their network team told them that I need to contact my wireless provider... but that's clearly wrong as they've already put the correct info out, and Verizon is just not pulling it in.
If someone at Verizon reading this could just fix the problem, I'll cancel the FCC complaint.
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