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Caller ID says "No Data"

Caller ID says "No Data"

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Contributor
Contributor
Posts: 2
Registered: ‎10-18-2009
Message 1 of 5
(7,788 Views)

Just received Fios the end of last week, TV is great, have some trouble with internet set-up things and phone does not show Caller ID anymore. All incoming calls show 'No Data'. I've had Verizon phone service for last 5-6 yrs at this same house with no problem. Why now???

Thanks for any help!

eunice

4 REPLIES 4
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Silver Contributor V
Silver Contributor V
Posts: 668
Registered: ‎10-26-2008
Message 2 of 5
(7,728 Views)

This sounds like a central office problem. The called id information is normally transmitted in Bell 201 (1200 baud) between the first and 2nd ring. Your phone seem to be saying either saying there is nothing in the data stream, or it isn't getting the data stream at all. So the leading candidates in order are the Central Office and the ONT.

 

Call repair.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 139
Registered: ‎10-09-2009
Message 3 of 5
(7,682 Views)

Hello Renfam,

If you would send me your fios telephone number in a private message I would be happy to resolve this issue for you.

Frank
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor
Contributor
Posts: 1
Registered: ‎10-29-2009
Message 4 of 5
(7,616 Views)

i am having the same problem as well, can i get some help?


@Renfam wrote:

Just received Fios the end of last week, TV is great, have some trouble with internet set-up things and phone does not show Caller ID anymore. All incoming calls show 'No Data'. I've had Verizon phone service for last 5-6 yrs at this same house with no problem. Why now???

Thanks for any help!

eunice


 

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Contributor
Contributor
Posts: 1
Registered: ‎01-19-2010
Message 5 of 5
(6,669 Views)

Smiley Happy

 

I'm getting the same No data error messages on my phone (periodically) when someone isn't calling.  Can someone help resolve this for us as well?

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