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Caller ID with two names

Caller ID with two names

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Contributor eaculver
Contributor
Posts: 3
Registered: ‎01-13-2010
Message 1 of 6
(6,062 Views)

With two last names on account and two full  names listed in directory, why isn't it possible to have caller ID show both last names in a household?

 

Asked another way, why isn't the switch capable of fields for this data?

 

Asked another way, how many characters are in the space for a caller ID name?

5 REPLIES 5
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009
Message 2 of 6
(5,968 Views)

eaculver,


What happens is the department that is responsible for entering the CallerID data into the database goes soley by your account information.  So even though more than one person may have "access" or "permission" on an account, if the account was opened in someone else's name, that is the name that will show on the CallerID.


A request can be made to have a change made to an account.


As for the number of characters that can be displayed, I'm not 100% certain on that.  The department that can answer that is closed and will not reopen until after the weekend.


If this info suffices, great.  However, if you'd like more info, please let me know.


Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor eaculver
Contributor
Posts: 3
Registered: ‎01-13-2010
Message 3 of 6
(5,885 Views)

Chris,

 

Thanks for your comments.

 

However, these are items already understood and although someone in Verizon support has attempted to help, my caller ID is still wrong.

 

And I still don't have answers to my three questions above.

 

Be great if you can help!

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009
Message 4 of 6
(5,872 Views)

Please check Private Messages...

Christian
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Contributor eaculver
Contributor
Posts: 3
Registered: ‎01-13-2010
Message 5 of 6
(5,545 Views)

Our caller ID is still not working right.

 

I have called and opened a trouble ticket, which was supposed to fix it, but it hasn't.

 

Thanks Chris for offering to help....what can you suggest next?

Bronze Contributor I
Bronze Contributor I
Posts: 69
Registered: ‎08-25-2008
Message 6 of 6
(5,514 Views)

The Caller ID display is taken from the LIDB (Line Information Data Base) and is almost always the name as (would be) listed in the telephone directory (single name/primary listing). Unless there is some unusual circumstance (eg court or protective order) the name is not changed.

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