Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Can Verizon turnoff landline service?

Posts: 1
Registered: ‎06-03-2013

Can Verizon turnoff landline service?

Message 1 of 3

I WAS a verizon customer & after years of issues, I changed to Comcast.  I neglected to make final payment & accumulated late fees for NO service.  I have since paid the principle amount.  However, verizon has turned off the landline service for any of their Fios users.  In other words, all verizon fios users cannot access my phone #.  Is this a violation that I need to file with the PUC or the FCC?  Comcast has tried for 2 months to work with verizon to no avail.

Moderator Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Can Verizon turnoff landline service?

Message 2 of 3

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Employee
Posts: 3,207
Registered: ‎04-10-2013

Re: Can Verizon turnoff landline service?

Message 3 of 3



It was a pleasure working with you, in resolving your issue. Come back here or you could also reach us on other Social Media sites, such as Facebook, Twitter, and Google+ as well, for help. We are on all sites 24/7! Have a good evening!


Thank you,


How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title