I have been unable to activate Verizon Call Assistant.
When I click the "sign up" link, it tells me that I already have VCA. When I click the "activate" link, however, it tells me I don't have VCA.
I called customer service, waited on hold for 30 minutes, and then was transferred to another number - 888-483-5156. I then was on hold more than _3 hours_ before losing my connection.
Would appreciate it very much if a VZ employee on the forums can help.
That is the correct number for the Verizon Call Assistant support. You might have tried reaching them outside their hours of operation. Monday-Friday 10:00am-09:00pm/EST .
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I also submitted a "help" request by e-mail and received the following non-sequitur response from Verizon:
I have this same issue. I tracked down the problem to the type of voicemail configured on my Verizon line. There are two types of VM service and the one I had was incompatible. Verizon can either switch VM or disable VM to correct the issue.
They will tell you that he problem will clear up in a few days, but that isn't true. Talk to tech support after two days and get them manually process your VCA request.
It is a pain, but this seemed to work for me.