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Can't access one of two land-line accounts

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MrBethesda
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎04-26-2010

Can't access one of two land-line accounts

Message 1 of 3
(681 Views)

For at least 20 years we have had two land lines in our residence.  When we got "Triple Play" Fios in 2005 the package was attached to line 2 for billing purposes.  But within Verizon the linkage between accounts for the two lines is about non-existent. 

 

When I log in to billing for either line, I also have the choice of changing to the other account's billing---no problem.  Now I want to upgrade one of my set-top boxes.  So I login to MyVerizon as usual and it gives me all the information for line 1.  And it asks me to sign up for internet and TV services.  I already have those services, but MyVerizon doesn't seem to know it.  So I look around for the same "change account" link I found in the billing area, but there isn't any.  So I have no way to change any of my TV and internet services because I cannot access the account for line 2, to which these services are attached. 

 

It apparently never occurred to Verizon that there might be a household somewhere that would actually have more than one land line. 

2 REPLIES 2
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Can't access one of two land-line accounts

Message 2 of 3
(676 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

MrBethesda
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎04-26-2010

Re: Can't access one of two land-line accounts

Message 3 of 3
(674 Views)

Actually, right now I'm on the telephone with an extremely helpful Verizon representative who is not only fulfilling my request but also rearranging my service.  I will have not only increased service but also a lower bill.

 

Therefore, it is not necessary that I be contacted further.

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