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Can't pay bills online

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jian
Contributor
Contributor
Posts: 1
Registered: ‎07-07-2016

Can't pay bills online

Message 1 of 3
(1,361 Views)

I've been trying for almost two months to pay my phone bill but the website always shows up as an error. I don't have my account number (It's blank on my profile page) so I can't even pay it offline. Do I have to wait until the new site revamp before I can pay and will I have to pay a late fee considering there's no other way for me to pay my bill without an account number? 

 

The password for my account is also not getting set to the one I make after requesting a new password. I constantly have to reset it just to get into my account.

2 REPLIES 2
Ben07452
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎06-14-2016

Re: Can't pay bills online

Message 2 of 3
(1,330 Views)

It sounds like your online login is not linked to your account.  You should be able to find out your account number by calling the customer service line and giving them your main phone number, or asking them to send you a paper bill.  The paper bill will show your account number.  The account number is probably your phone number with 3 digits appended at the end.

GaryDM
Moderator Moderator
Moderator
Posts: 2,175
Registered: ‎07-06-2016

Re: Can't pay bills online

Message 3 of 3
(1,305 Views)

Hi jian,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases." You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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