Customers With Disabilities
quick menu

Can you help me program my voicemail access

Can you help me program my voicemail access

Copper Contributor
Message 1 of 3

I'll just throw this out there. There may be hope yet.


We've had voicemail from the phone company for I'd say about 15 years. Now I need to reprogram the access number because our region has changed over from 7-digit local dialing to 10-digit dialing. I've got this neat sleek little speakerphone with the big flasher button used to access the voicemail system. The device is as old as our voicemail. It's a "Bell Atlantic AC-150". It has the usual buttons, 0-9, * and #; and it has the access button, as stated. On the side is a little switch with two positions, "PROG" and "OFF". I imagine I need to set that to the PROG position in order to reprogram my voicemail access number to 10-digit format. But I don't have the original instructions, argghh! I've tried everything I could think of, using * and/or # before the access number, after the access number. Just not sure. Nothing seems to work. And I thought I was a first rate geek. Unh-uh!


Please: if anyone dates back that awful far into the past, remind me how this is done. Many earnest thanks in advance!



Moderator Emeritus
Moderator Emeritus
Message 2 of 3

Hi there


Have you tried Verizon's FAQ page on Voice Mail?   If that doesn't have what you need, there is always the support contact page where you will find a quick link for Home Voice Mail under the "Phone" section.

Message Edited by ElizabethS on 07-24-2009 03:12 PM
Copper Contributor
Message 3 of 3

FAQ wouldn't have info about a 15-year old device that Bell Atlantic was peddling as an accessory when mailbox service was offered 15 or more years ago. But okay, I just found the key. It through me off because the unit has built-in speakerphone. But the PROG function only works if the receiver is physically off the hook, I've just found. Simply switch to PROG, pick up the receiver, dial the mailbox access number (which truly connects because your line is live), then put the little programming switch back to OFF.




My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps


Watch Fios