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Cancel Caller ID on line

Cancel Caller ID on line

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Contributor Jackru12
Contributor
Posts: 2
Registered: ‎06-25-2017
Message 1 of 4
(740 Views)

I have tried to cancel Caller ID but can not find where to do this. I have looked in My Verizon/Services and all I can do is add services, not delete. Help!

3 REPLIES 3
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Copper Contributor KWA
Copper Contributor
Posts: 18
Registered: ‎05-26-2017
Message 2 of 4
(665 Views)

Contact Verizon at 1-800-837-4966 and select the option that will allow you to make changes to an existing service. Tell the aassociate you would like to remove Caller ID. The feature should be gone within 24 - 48 hours.

Contributor Jackru12
Contributor
Posts: 2
Registered: ‎06-25-2017
Message 3 of 4
(642 Views)

Unfortunately I can not do this. I am out of the country and can not access the 800 number.

Moderator Moderator
Moderator
Posts: 9,271
Registered: ‎03-18-2013
Message 4 of 4
(600 Views)

Hi Jackru12,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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