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Cannot access my call logs or voicemails on Android "My FIOS" App

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Mannyhitech
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Contributor
Posts: 2
Registered: ‎06-05-2011

Cannot access my call logs or voicemails on Android "My FIOS" App

Message 1 of 4
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My Android App was working fine until Friday 7/22/16.

When I went to check my calls and messages on Sunday, there was no call logs or voicemails at all. 

They disappeared. I uninstalled and reinstalled the App  - did not help.

Please help. I do not use the PC based version because it needs JAVA which I do not use.

.

3 REPLIES 3
Rtteachr1301
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Posts: 2
Registered: ‎07-25-2016

Re: Cannot access my call logs or voicemails on Android "My FIOS" App

Message 2 of 4
(870 Views)

I am having the same issue with the iOS app. I found a submenu that shows phone records, but when I try to access it it says I need a temporary pin. Can't get the pin. I called support and was told I have full access and it should be working.

Rtteachr1301
Contributor
Contributor
Posts: 2
Registered: ‎07-25-2016

Cannot access phone records in Fios app any ore

Message 3 of 4
(870 Views)

Up until this weekend I have always been able to access phone services in the My Fios app. I would use it to block numbers. I went to block a number yesterday and the service for phone was not listed on the main screen. When I accessed it through the pull down menu I was given a message that I need a temporary pin for full access. I tried getting a pin and was sent to the My Verizon homepage. When I called support I was told I have full access and this should be working. On the iPhone app I actually say the phone icon disappear from the main screen after logging in. How do I get this fixed?

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Cannot access my call logs or voicemails on Android "My FIOS" App

Message 4 of 4
(862 Views)

I just checked mine on android.

Works just fine for me.


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