Up until this weekend I have always been able to access phone services in the My Fios app. I would use it to block numbers. I went to block a number yesterday and the service for phone was not listed on the main screen. When I accessed it through the pull down menu I was given a message that I need a temporary pin for full access. I tried getting a pin and was sent to the My Verizon homepage. When I called support I was told I have full access and this should be working. On the iPhone app I actually say the phone icon disappear from the main screen after logging in. How do I get this fixed?
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