I just got FIOS tripple play package with unlimited international calling plan but when i try to make a call to Pakistan, message says that calls to that area are blocked.
Called Verizon tech support and they say that there is nothing wrong with my phone line and there is no block.
But I cannot make the phone call
Can someone suggest/help with the solution
I would call again, or open a chat request. Make sure you have a couple examples of numbers that you can not call, and ask them to open a long distance repair ticket. as long as you have no blocks on your account and you have a long distance plan with them, then they should be able to open a repair ticket. make sure you call and get the EXACT wording of the message that you get when you call pakistan so that you can give it to them.
Did you go to the Digital Voice Web Interface to make sure that the "International Block" is not turned on? It is www.verizon.com/fiosvoice and the username and password is the same as MyVerizon.
I have one of the international plans also, but I still have the option to block international calls.
03-19-2012 11:15 PM
last month i used another LD provider calling card for international call. i check my Verizon International calling plan and it says No International Plan Included.
this month March i was shocked to see my bill for one International call for $408.39
this has never happened before. what is happening here ?
08-07-2019 11:57 AM
I know that this is an old message..hopefully you have resolved it.
I had similar situation when I had to do a mandatory upgrade from copper to fiber.
I previously had AT&T for international long distance. After the Verizon fiber upgrade, Verizon hijacked all long distance calls and, even worse, did so without putting me on their international long distance plan. This caused:
1 - huge phone bill becauce the cost per minute was astronomical
2 - Eventually international calls were blocked due to "unusual activity" = internatioal calls made without international plan.
08-07-2019 12:10 PM
Read the below link.
Verizon cannot force you to use their long distance service over another.
you will also save a ton of cash if you research voip phone services. No taxes or surcharges etc on many of them. Even Magic Jack you can port your verizon number out of to their service. Don’t recommend Ooma since they charge you fees etc. and you need to purchase their equipment.