Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Certain exchanges blocked from incoming calls?

Copper Contributor
Copper Contributor
Posts: 11
Registered: ‎01-03-2013

Certain exchanges blocked from incoming calls?

Message 1 of 1

When I switched from the old copper phone line to digital FIOS, certain telephone exhanges lost the ability to call me on my landline. For example - people calling from (212) 242-XXXX and (212) 206-XXXX get a "number is not in service" message when they call me. Up until the switch there was no issue. It's ANY number on the whole exchange - which is bizarre.


I tried turning off all the call blocking and rejecting features but still no luck. Right now I have friends and family on those exchanges call my cell phone - but it's pretty annoying. i tried customer service and they say everything is functioning normally - but, naturally, on my side the problem still persists!


Has anyone else experienced this or does someone out there know what to do?

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.